Over the past few years, we at Stone King have seen a significant increase in the volume of parental complaints about schools. Not only is the volume of complaints increasing, but so is their complexity and the number of persistent and vexatious complaints being made. An inordinate amount of time and resources is spent handling these complaints fairly and in accordance with statutory duty. The situation has worsened considerably, over the past year, with the use of free advanced generative AI tools. What this means is far lengthier correspondence littered with references to (often irrelevant and at times non-existent) statutes or regulations, and schools are therefore forced to seek legal advice.
School complaints have been hitting the headlines for some time now and revised guidance from the Government is anticipated. In the meantime, we are busy drafting amendments to our template procedures in an attempt to discourage parents from using AI, and our Complaints Management Package for Schools and Complaints Training for Academies are still relevant and full of useful information and advice.
Alternatively, get in touch with Christopher Jones or Clare Wigzell to find out more about how we can help.
Stone King LLP
